Future brides and friends,
Due to the outbreak of COVID-19, we have been receiving questions about Dream Dress Express and our business procedures and products. In the spirit of full transparency, we want to to let you know the following:
We are conducting business as usual but keeping a close eye on all updates and changes to the situation per CDC and government updates.
Here are answers to some of our most commonly asked questions:
Product Delivery: We have not experienced any shipment delays related to the COVID-19 virus. We communicate with our designers on a daily basis to remain updated on all levels.
Appointments: We are still accepting appointments, but we ask that you limit the number of appointment guests to 2. If an appointment guest is ill or feels sickness of any kind —we are more than happy to reschedule an appointment that can accommodate all guests in the future. This will keep you, your family and friends, other brides, and other employees safe.
Buying timeline: As always, brides should look to purchase their gown 9-12 months before their wedding (this allows the bride the opportunity for more selection and dress customization). Most designers do not offer rush options — so buying early is best. If your wedding timeline is shorter, let the store know because we have hundreds of gowns that can be taken home that day and many designers with stock ready to immediately ship in the US.
What to bring to the appointment: Please bring your own face covering, undergarments and a robe.
Store Conditions: We are sanitizing all common areas daily. All staff have been instructed proper hand washing techniques and all hands are washed before working with any clients.
We look forward to helping all our current and future brides! If you have additional questions, please feel free to reach out. We thank you for allowing us to be a part of your special day. Lastly, we thank you for helping us take these precautions —we want nothing more than for you to be happy and healthy during this exciting moment of your life.
